1. Introduction
Welcome to Olyroot, accessible at www.olyroot.com. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, purchase products, contact us, or use our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where required, we will obtain your consent before collecting or processing your personal information.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
2.1 Personal Information
- Name, email address, phone number and contact details.
- Billing, shipping and delivery address.
- Account information, where you create an account.
2.2 Order and Transaction Information
- Products purchased, order details and transaction references.
- Payment status, refunds and related transaction records.
- Information required to process and fulfil your orders.
Payments may be processed through third-party payment service providers. We do not intend to store complete payment card details on our own servers.
2.3 Technical Information
- IP address, browser type, device information and operating system.
- Website usage data, pages visited and interactions with website features.
- Cookies and similar technologies, subject to applicable consent requirements.
2.4 Communications and Support Information
We may collect information you provide when contacting our customer support team, submitting a query, providing feedback or communicating with us through email or other available channels.
3. How We Use Your Information
We may use your information to:
- Process, confirm and fulfil orders.
- Arrange shipping, delivery, returns, exchanges and refunds.
- Respond to customer queries and provide support.
- Manage customer accounts and maintain transaction records.
- Improve our website, products, services and user experience.
- Detect, investigate and prevent fraud, unauthorised activity and security issues.
- Send order updates and other service-related communications.
- Send promotional communications where permitted by applicable law and, where required, with your consent.
- Comply with applicable legal, tax, accounting and regulatory obligations.
We will use personal information only for appropriate purposes consistent with this Privacy Policy and applicable law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic and improve user experience.
Where implemented, analytics and advertising tools may collect information about website interactions to help us understand performance and measure marketing activities.
You may be able to manage cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled. Where required, we will seek consent before using non-essential cookies or tracking technologies.
5. Sharing of Information
We do not sell personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our website and provide our services, including:
- Payment gateways and payment processing providers.
- Shipping, courier and logistics partners.
- Website hosting, technology and IT service providers.
- Analytics, advertising and marketing service providers, where applicable.
- Customer support and communication service providers.
- Professional advisers, auditors and legal or regulatory authorities where required.
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
We may also disclose information when necessary to protect our legal rights, investigate suspected fraud, enforce our terms or comply with a lawful request.
6. Third-Party Services and Links
Our website may contain links to third-party websites, payment services or other external platforms.
These third parties operate under their own privacy policies and terms. Olyroot is not responsible for the privacy practices or content of external websites that we do not control.
We encourage users to review the relevant third-party privacy policies before sharing personal information with those services.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access restrictions, secure systems and appropriate safeguards provided by our technology partners.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
Where required by applicable law, we will take appropriate steps in response to a personal data breach.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, record-keeping, dispute resolution, fraud prevention and compliance with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to applicable legal requirements.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of promotional emails or marketing communications.
- Raise a concern or submit a complaint about the handling of your personal information.
To exercise these rights, contact us using the details provided in the Contact Us section. We may need to verify your identity before responding.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. We may also retain certain information where required by law.
10. Children's Privacy
Our website is not intended to encourage children to provide personal information without appropriate authorisation.
Where applicable law requires parental or guardian consent for processing a child's personal information, we will follow the relevant requirements.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Marketing Communications
We may send promotional emails, offers, product updates or other marketing communications where permitted by law.
You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send essential service-related messages, such as order confirmations, delivery updates and important account notifications.
12. International Data Transfers
Depending on the service providers and technology used to operate our website, personal information may be processed or stored in locations outside your state or country.
Where applicable, we will take reasonable steps to ensure that such processing or transfers comply with relevant data protection requirements.
13. Legal Compliance
We aim to handle personal information in accordance with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023, and its applicable rules and provisions, as and when they apply.
Our handling of personal information will also be subject to other applicable Indian laws and regulatory requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, services or legal obligations.
Any updated version will be published on this page along with the revised update date. We encourage users to review this page periodically.
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, you can contact us at:
- Company
- Olyroot
- Website
- https://www.olyroot.com
- Privacy and legal queries
- legal@olyroot.com
- Customer care
- care@olyroot.com
- Support
- support@olyroot.com
We will review and respond to privacy-related requests in accordance with applicable law.
This Privacy Policy is intended to provide information about Olyroot's privacy practices and should be read together with any other applicable policies or terms published on our website.